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1. What are the shipping insurance?
The shipping insurance international express delivery process for your protection and increased safety of the product. You will not be charged extra redirect the package immediately, if the report lost or damaged.

2. When my order shipped?
1. Get = working time + shipping

Solution: usually 1-3 days

Before your order, we need to prepare your products, we test the control and quality of the carefully packaged objects. He needs your items shipping is the time to prepare separate delivery. I hope you can understand.

5-15 working days after purchase ship most orders. The duration may vary depending on types of products. Unshipped orders at weekends or on public holidays.

3. Where is my order confirmation?
Until your order ships, you will receive a confirmation e-mail addresses entered e-mail of your purchase. If for some reason you do not receive an email, please check your spam folder and add our e-mail, the sender list. If you have any questions, please contact our customer service at any convenient time.

4. Do I have to pay duties and taxes is international?
No extra costs are always customers. But the recipient will be fully responsible if a fee. Your order may be subject to import duties and taxes that apply when the goods arrive in your country. This is only a general rule, you should contact your customs specific amount and percentage. We can not control, we are not responsible for the costs charged to expense / tax. You are responsible for paying the additional charges for customs clearance. Customs vary widely from country to country, for more information please contact your local customs office. Note that in rare cases, a suitable agent may delay the delivery of a number of packets.

Transport 5. Check
When you use place your order, and billing address must be like to contact your bank credit appears. If the message does not exactly match the credit card has the file order can be held pending verification. This may be necessary to contact us directly. When the information specified delivery address, take the zip code, city and country are correct. If you follow the service express check-in, this information does not match their records, we may contact you with this information, which can slow your work order.

6. Do you ship to PO BOX (APO / FPO / DPO) to tackle?
In general, this service will not be supported. But for now, we can not ship to PO Boxes and military addresses (APO, FPO) via standard shipping address.

We therefore ask you the most accurate and up-to-date and detailed shipping address and phone number for shipping. Your cooperation will be very grateful. All packages must collect, if you can not log or delivery. If an item is returned because it was not delivered because of an incorrect address, the customer will be responsible for both the shipping and return costs.

7. Follow
Tracking your package tracking. Once your order has shipped, with tracking number and email online confirmation will be sent to you. After receiving the email, the monitoring control within 48 hours.

You can also log into your account to track your order.

We recommend that fair to add to your e-mail list, allowing you a confirmation regarding your order. Check the folder spam / junk if you do not receive a reply three days.

If you have questions about shipping your order have to ask questions, do not hesitate.

8. wrong or defective items I received.
If you receive an error check for projects and programs, or your failure, we immediately know from our customer service. Give as much detailed information, including photos that questions regarding assignments and projects, we will be a decent way to find resolve this for you.

9. In the absence of any element of my order.
While different projects arrivals sometimes we do not control, we all ordered items at once, so some of your articles will arrive separately. It is an e-mail saying that if your item is sent separately. So, first check your inbox, if you have questions, please contact us at any convenient time.

10. You can choose express, if it is urgent
We are pleased to messaging services. But we are before you select this option, you must take into account the extra cost. Customs or import duties levied once the package reaches the destination country. These costs are paid by the recipient of the parcel. Unfortunately, we did not can not verify these claims, but you can not say what are the costs, a big difference between the policies and tariffs between countries. We recommend that you contact your current costs for order from your local customs, so it will not be charged, have not thought surprised.

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